Emergency Information for New York City
last updated 4:10am September 17, 2001

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Contents: Web Info | Phone Numbers | Time-Dependent Info

Web-Based Information

Choose a Type of Site: Official | Informational | Descriptive

Official Sites

  1. The Official Site of the City of New York
  2. Port Authority of New York & New Jersey
  3. MTA Emergency Transit Info
  4. Paratransit (Access-A-Ride) Info NOTE: As of Sunday, September 16, Access-A-Ride still CANNOT travel into lower Manhattan. Travel to and from Staten Island to other boroughs may also not be possible. For more information or to arrange a ride, call: 1 877 337 2017)
  5. Long Island Railroad (LIRR) Emergency Info
  6. Manhattan Bridge & Tunnel Emergency Info/Notices
  7. Metro-North Emergency Info
  8. NYC Board of Education (ALL schools in Manhattan north of CANAL STREET, EXCEPT PS42, PS130, & PS131, will open as normal, beginning Friday, September 14)

Informational Sites

WARNING: City authorities are warning the public NOT to rely on any information regarding individuals obtained from private web sites. When official information is made public, appropriate links will be added to this page.

  1. CBS Channel 2's "Information You Need to Know"
  2. listen to local coverage from WNYC-AM (requires Windows Media Player)
  3. listen to live coverage from NPR (requires RealAudio)
  4. Yahoo's Emergency & Relief Information for NYC
  5. National "I'm OK" Registry (web site through which survivors can register themselves so that loved ones and friends can find out if they are "OK")

Descriptions of Images from the Attacks

In response to a plea for descriptions of images that have quickly become iconic, a number of individuals from far-flung corners of the globe have begun to set up sites on which such images are described. Additional resources are welcome, nay, encouraged--email oedipus@hicom.net. Thank you to all who have responded.

  1. Described Images from the WTC Attack, courtesy of Stephen Cope in New Zealand
  2. More Described Images from the WTC Attack, courtesy of Lisa Seeman in Israel

Phone Numbers

FAMILY MEMBERS OF PORT AUTHORITY PERSONNEL ONLY CAN CALL 1 973 565 5805, 1 973 565 5506, or 1 973 564 5507

You can contact the FBI directly at: 1 800 331 0075 to leave contact info for a future time for when info is available and services available to victims, survivors, and families

NYC Numbers | National Numbers

New York City Phone Numbers

  1. NYPD Emergency Information: 1 212 741 4626
  2. NYC Bureau of Labs' Missing Persons Hotline: 1 212 447 2998 (people searching for missing loved ones are directed to call this number.)
  3. NYPD Missing Persons Inquiry Line: (toll-free) 1 866 856 4167
  4. companies which had offices in WTC
  5. Information about individual FIRE-FIGHTERS: 1 718 999 2541
  6. Information about individual NYC POLICE PERSONNEL: 1 212 677 8238
  7. Saint Vincent's Hospital: 1 212 604 7285 (command central for rescue operations)
  8. Saint Vincent's Hospital & Medical Center's Mental Health Crisis Service for people experiencing severe emotional distress and trauma from the disaster. In Manhattan, call 1 212 604 8220. In Westchester, call 1 914 925 5320. In Staten Island, call 1 718 354 6300.
  9. The American Red Cross has opened 12 shelters in New York City. Each is staffed with mental health professionals and nurses and is offering food. The locations are:
  10. ASPCA Vetinary Hotline: 1 212 876 7700, extension 4700

Non-Emergency Numbers

  1. NYPD Info Hotline: 1 212 560 2730
  2. New York City Hospitals:
  3. Grief Counseling Services:
  4. Other City Services:
  5. NJ TRANSIT Customer Hotline: 1 973 491 7400

National Phone Numbers

  1. American Airlines: 1 800 245 0999
  2. United Airlines: 1 800 932 8555
  3. U.S. Justice Department's Family Assistance Center Victims Hotline: 1 800 331 0075

Time-Dependent Information

  1. While the area south of CANAL STREET remains closed to traffic, on Saturday, September 15, normal subway service was restored south of CANAL STREET, but ONLY EAST of BROADWAY. Service on the 1 and 9 lines between CHAMBERS Street and SOUTH FERRY is suspended indefinitely. The World Trade Center station on the E is closed, and the N/R line between CANAL and WHITEHALL Streets is expected to remain out of service for weeks. An absolute "frozen zone", open to authorized personnel and emergency vehicles ONLY, remains in effect in the area south of CHAMBERS and north of RECTOR Streets, east of BROADWAY and west of WEST Street. Persons seeking to enter the area south of CANAL STREET and west of BROADWAY must still provide proof of residence in order to access the area. For the most current information, please consult the MTA's New York City Emergency Transit Information page. NOTE: As of Sunday, September 16 Access-A-Ride still CANNOT travel into lower Manhattan. Travel to and from Staten Island to other boroughs may also not be possible. For more detailed information, please call Access-A-Ride at: 1 877 337 2017)
  2. Effective Monday, September 17, the NYC Family Assistance Center will relocate from the Lexington Avenue Armory to Pier 94, which is located at 54th Street and 12th Avenue. The Center is open 8am to midnight, seven days a week. At the Center, friends and family of missing loved ones can help establish a record of missing loved ones, assist in search efforts by providing information (including hairbrushes and toothbrushes for DNA analysis) to the authorities, and to gain as much information as is currently available about their missing loved ones. Friends and family are welcome to visit the Center at Pier 94 as often as they like and to use any of the Center’s resources, which include access to waiting areas, television news, telephone, internet access, counseling, and child care. For more information, consult the NYC Family Assistance Center's webpage (http://www.nyc.gov/html/em/family_assist.html).
  3. the ASPCA has set up a Veterinary Hotline for those whose animals need veterinary attention -- the hotline number is: 1 212 876 7700, extension 4700. Owners of "dependent companion animals" who have either been separated from their service animals or who are concerned about the health of their service animals are directed to go to the mobile veterinary clinic located at the corner of Houston and West Streets. There is also a vet on duty at Pier 40 on the West Side to attend to animal traumas -- if you cannot get to the mobile clinics, you are asked to leave your name, address, and phone number with the ASPCA via the hotline number - 1 212 876 7700, extension 4700.
  4. by 2AM, September 12, subway service had resumed with the exception of the 3, C and Q Express. On SATURDAY, SEPTEMBER 15 subways and buses will resume normal service south of CANAL STREET, EAST of BROADWAY ONLY. ALL stations to the WEST of BROADWAY below CANAL STREET will remain CLOSED until further notice (that is, when authorities have examined the structural integrity of the tracks and the impact of subterranean activity underneath what was the World Trade Center).
  5. at 5:28AM, Wednesday, September 12, NJ TRANSIT reported that all bridges and tunnels leading into New York City remain closed. As of 5PM, September 12, most of the bridges north of the "frozen zone" have been reopened. In the early morning of September 13, the LINCOLN TUNNEL and the PORT AUTHORITY BUS TERMINAL will reopen. The HOLLAND and BROOKLYN-BATTERY TUNNELS will remain closed until further notice. The MANHATTAN and WILLIAMSBURGH BRIDGES will reopen at 6am Friday, September 14, although they may be sporadically closed throughout the day, due to President Bush's visit. The BROOKLYN BRIDGE is closed to traffic until further notice, reserved for the exclusive use of emergency vehicles ONLY.
  6. NJ TRANSIT is cross-honoring bus, rail and light rail passes. All bus service within the state of NEW JERSEY will continue to operate on a regular weekday schedule, and bus service (PUBLIC AND PRIVATE) into New York City from NEW JERSEY will resume at 6AM Thursday, September 13th. PORT AUTHORITY BUS TERMINAL will reopen at 5AM, Thursday, September 13th. The Hudson-Bergen Light Rail coninues to operate on or close to schedule. Customers are still advised to monitor the NJ TRANSIT website (http://www.njtransit.com/) or to call the NJ TRANSIT Customer Hotline number -- 1 973 491 7400 -- for late breaking travel information.
  7. as of 4am, Friday, September 14, NEWARK, JFK and LAGUARDIA AIRPORTS remain closed to commercial and civilian traffic. On September 13, NEWARK airport was authorized to receive 18 incoming flights and to allow the takeoff of a single outgoing flight.
  8. EXPRESS BUS SERVICE into Manhattan from the other four buroughs resumes on Monday, September 17
  9. the STATEN ISLAND FERRY will resume service on Monday, September 17
  10. due to the continuing emergency/rescue activities the FDR Drive is closed from 34th to the Battery. The West Side Highway remains closed from 42nd Street south to the Battery. Severe structural damage to the West Side Highway is reported near the World Financial Center complex -- it is thought that collapsing buildings and extreme temperatures may have significantly damaged the roadway.
  11. Beginning Friday, September 14, schools in Manhattan north of CANAL STREET, EXCEPT PS42, PS130, & PS131, will open as normal. ALL SCHOOLS, PUBLIC & PRIVATE, LOCATED SOUTH OF CANAL STREET REMAIN CLOSED UNTIL FURTHER NOTICE.
  12. the New York State & Municipal Primary Elections have been rescheduled for September 25, 2001

Blood Donation Locations

MANHATTAN:
New York Blood Center (310 East 67th Street, between First & Second Avenues
American Red Cross (150 Amsterdam Avenue, between 66th & 67th Streets)
St. Clare's Hospital & Health Center (phone: 426 West 52nd Street - phone: 1 212 586 1500)
St. Vincent's Hospital & Medical Center (7th Avenue at 11th Street - phone 1 212 604 7000)

BROOKLYN:
New York Blood Center (120 Lawrence Street, near MetroTech - phone: 1 212 586 1500)
St. Mary's Hospital (170 Buffalo Avenue - phone: 1 718 221 3000)

STATEN ISLAND:
Mary Immaculate Hospital (15211 89th Avenue - phone: 1 718 558 2000)

QUEENS:
Flushing: St. Joseph's Hospital (15840 79th Avenue - phone: 1 718 558 6200)
Jamaica: St. Vincent's Medical Center of Richmond (355 Bard Avenue - phone: 1 718 876 1234)

LONG ISLAND:
Lake Success - 2500 Marcus Avenue
Bohemia - 3125 Veterans Highway
Rockville Center - 333 Merick Road
Huntington - Route 110
Call 516 478-5116; 516 478-5038; 516 478-5021; 516 478-5008

WESTCHESTER COUNTY:
Elmsford - 525 Executive Boulevard

NEW JERSEY:
New Brunswick - 167 New Street

CALL FOR ADDITIONAL LOCATIONS:
Greater New York Hospital Association: 1 800 933 2566
New York Blood Center: 1 800 933 2566 (1 800 933 BLOOD)
American Red Cross: 1 800 448 5433 (1 800 GIVE LIFE) or 1 800 435 7669 (1 800 HELP NOW)

Donate to the American Red Cross

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